Stress-Less Moving & Storage Company

 Frequently Asked Questions

1) How should we prepare for moving day?

- Please be as organized as possible. Boxes should be closed, tape and labeled. Furniture should be empty and cleared off, ready to be blanket wrapped. All rooms should be accessible and ready to be moved as the crew spreads out and works in different areas simultaneously.

2) What if we are not packed or if we need to add more items to the inventory?

- Please call the office as soon as possible. We can always add packing services and move more furniture, but we need to know before moving day to make the proper arrangements. If we do not know until arrival on moving day, we may not be able to provide additional services due to our schedule.

3) What does Stress-Less Moving Co. do to protect our home during moving?

- As a client, you have access to all of our protective equipment. Before we start work in your home, we lay down runners, cardboard and blankets on the floor. We also pad the doors, door jambs and banisters. If needed, we can provide carpet guard (for a small additional charge, depending on the amount of material needed)

4) How do you request payment?

- At the end of the move, we request payment in cash, certified funds (cashier’s check or money order) or a Zelle transfer (please check your daily limit). We do accept credit cards with a 4% processing fee. We DO NOT ACCEPT PERSONAL CHECKS unless cleared prior to moving day with our office.

5) Do the movers disassemble and reassemble the furniture?

- Yes, our service includes basic furniture dis/re-assembly as well as a room-by-room setup at your destination. Our goal is to make sure the furniture is where you want it, and the space is very livable before we leave. Please not, we DO NOT RE-ASSEMBLE CRIBS unless cleared prior to moving day with our office. For the safety of your infant, we request that you personally re-assemble this item.

6) Is Stress-Less Moving Co. responsible for keeping the floors clean during my move?

- No, our protective equipment is meant to protect your home from accidental damage, not to keep it clean. Unfortunately, especially with inclement weather, moving can track in water, dirt, mud, etc. While we do our best to mitigate this issue, we ARE NOT RESPONSIBLE for outdoor elements being tracked into the property. If you would prefer to reschedule due to bad weather, please contact the office at your earliest convenience and we can reschedule subject to our availability.